Updates and security patches
We keep systems, libraries and plugins up to date and close known security gaps.
Maintenance & Support
Maintenance and support for your digital infrastructure
To keep your website, app and software secure, up to date and available after go-live, we take care of updates, backups, monitoring and troubleshooting.
Security and updates from one source
Monitoring and fast troubleshooting
Fixed contacts in Kiel
Support for your entire infrastructure
From the company website to the server: we take over the ongoing operation of the systems we built for you or that you already use.
What support includes
The scope depends on your system and is defined together.
Backups and recovery
Regular backups and tested recovery in case something goes wrong.
Monitoring
We monitor availability, load times and errors and get in touch before users notice.
Troubleshooting
We analyse problems quickly and fix them with transparent feedback to you.
Small changes
Texts, images, new pages or small features: you write to us, we implement it.
Regular reports
You see what was checked and changed and receive recommendations for further development.
How support works
From the first conversation to ongoing operation.
Step 1
Assessment
We look at your systems and clarify what is to be maintained and what matters to you.
Step 2
Setup
We set up access, backups and monitoring and agree on contacts.
Step 3
Ongoing operation
We maintain, monitor and fix issues; requests reach us by phone, e-mail or form.
Step 4
Reports and development
We regularly discuss the status with you and suggest improvements.
How to reach us
You talk to people who know your system.
Frequently asked questions about maintenance and support
Do you also maintain systems you did not build yourselves?
Yes. We first get an overview of your system and tell you openly what we can maintain and where the risks are.
How quickly do you respond to incidents?
We define response times together with you according to the importance of the system. Urgent cases are handled first.
What does support cost?
It depends on scope and systems. After a short assessment you receive a transparent quote, with a fixed monthly amount on request.
Is there a fixed contract term?
We discuss this in the quote. The goal is a solution that fits your needs without unnecessary commitment.
Can I book individual services, for example only backups?
Yes. You can limit support to individual building blocks and extend it later.